A barista for your home
Wanted: A new, unique proposition
Aside from marketing a wide range of coffee and hot-beverage products, Melitta also develops and sells a complete line of domestic and professional coffee makers and accessories. Looking to replace its entire Caffeo product line, Melitta asked us not only to design the range of 3 machines, but also to help them develop a new Caffeo proposition.
To ensure a maximum of innovative options for this highly competitive market, we custom-developed a collaborative process which took the project team from front-end insights, scoping and innovation workshops all the way to detailed design concepts. Within this framework, we researched and described the respective target groups, discovered unmet needs and helped Melitta define and validate corresponding feature sets for the new machines.
Our research revealed an increased customer need for individualization: coffee-drinkers told us that they expected a way to fine-tune each cup of coffee more carefully with the next generation of machines. Bringing-forward high-end brewing parameters such as acidity, brewing-temperature and coarseness of the ground coffee in a very intuitive and accessible manner was our design solution to this need. Our Caffeo marketing claim "The Barista for your Home" was also derived from these insights and summed up the product-promise.
Brand look and feel
Finally, we created a design look & feel deeply rooted in Melitta's core-values of "Coffee-Expertise and Trustworthiness" and designed a portfolio of 3 machines. Our approach was based on the insight that the Melitta brand is being perceived as ‘warm and approachable’; therefore, in our design language, we developed a professional vintage appeal.